Residential management case studies

KWB Residential provides block management services for residential property, working on behalf of residential developers, existing property owners and resident management companies.  Our services include managing shared communal areas, maintaining the fabric of the buildings, managing all the financial aspects – such as service charges and ground rent collections – as well as providing an emergency helpline for tenant issues.

Kings Court

Location: Cox Street, Birmingham city centre
Client: Kings Court Residents Management Company

Comprising 73 dwellings, Kings Court is a residential development located in the Jewellery Quarter of Birmingham city centre.

KWB Residential assumed responsibility for block management in 2011 and subsequently resolved a considerable number of long standing issues, including:

  • Misuse of parking
  • Misuse of bin areas
  • Seagulls
  • Trip hazards
  • Various unattended concerns

Penns Croft

Location: Nuneaton
Client: Taylor Wimpey

The residential scheme of Penns Croft in Nuneaton consists of both houses and apartment blocks, involving some transfers to a Housing Association.  This requires us to maintain any apartment-block internal communal areas, as well as external landscaped areas at the entrance to the site.

On this project we were flexible with the commencement of our management due to occupation before full site completion, and accommodating the client’s phased-handover approach.  The communal landscaped land on the estate was transferred to KWB as part of the agreement. Our activities include:

  • Managing apartment blocks: maintaining internal shared areas and adjacent car parks and landscaped area
  • Maintenance of separate public open spaces and land
  • Working with the local authority to ensure proper management of land surrounding the site
  • Working with the client in resolving plot-owner queries regarding the development
  • Holding resident meetings and working alongside the Housing Association with interests in the development

Bermuda Park

Location: Nuneaton
Client: Taylor Wimpey plc

Built in 2005, KWB has been working on the Bermuda Park housing estate since 2012. This large housing estate comprises over 200 units, a mix of freehold houses and leasehold apartments.

KWB provides residential block management services across the 15 apartment blocks, each containing 6-12 flats.

In addition to the 105 apartments, this involves:

  • Looking after communal areas and the shared car park for the whole estate
  • Managing service charges
  • Providing management accounts
  • Liaising with the local MP, local police and holding community meetings on a regular basis

Taylor Wimpey plc

Client: Taylor Wimpey plc

KWB works with the housebuilder, Taylor Wimpey, on new residential estate projects – right from the design stage. Ongoing activity includes maintaining any shared areas or open spaces, including the management of grass cutting, tree surgery, general repairs, landscaping, play areas and apartment blocks.

We have also provided Taylor Wimpey with block management services, often appointed on a residential scheme before development starts, and then working alongside them during the building process. For the residents, we effectively act as the customer services arm of  Taylor Wimpey, dealing with all residential queries and complaints.

Shard End

Location: Birmingham
Client: Affinity Sutton

We provide our expertise on this complicated multi-let situation – which includes 26 flats – where the residential client is working with the freeholder, who is responsible for the commercial units and some outside areas.

KWB manages the residential apartments and also works with the freeholder on the 12 shops and library below – as well as the management of the car park.

In our time working on the scheme we have resolved service charge issues – by reducing estate charge and electricity contributions to the freeholder, fulfilled all reporting requirements and introduced an effective access control system to manage some security issues – working with local police and council representatives.

Want to know more?

Contact Nicola Fagan

0121 233 2330