Residential property services

Operating within a highly, successful, multidisciplinary practice, we provide a comprehensive array of services to fulfil all residential property needs. The consultation and flexibility we provide ensures that your requirements are always met.

KWB Residential is a trading name of KWB Property Management Ltd. KWB Property Management Ltd is an appointed representative of Jobson James Insurance Brokers Ltd, which is approved and regulated by the Financial Conduct Authority (no. 516147).

Communal areas and facilities

• Structural maintenance and redecoration
• Internal corridors, stairs and reception areas
• Lift maintenance
• Car parks – access control, permits and fobs
• Landscaping, grass cutting and estate roads
• Cleaning, window cleaning and deep cleaning of carpets
• Communal TV and utilities
• Commissionaire and reception services

Resident communication

• kwbresidential.com – online portal for general, financial and emergency information, planned works and maintenance – residents can also notify us of any property management issues
• 24/7 emergency helpline
• Resident meetings and AGMs
• Liaise with local community interests/groups, neighbours, police and local authorities
• Regular updates, handouts and letters
• Residents guides, notice boards

Contractors

• Vetting and accreditation scheme
• Professional suppliers that are H&S compliant
• Often small family businesses that care about the building
• Flexible – meet with clients at weekends to discuss service issues, ensuring a fast and appropriate response
• Tailored approach – bespoke to client requirements
• Bespoke tendering for best value

Finances

• Collecting and managing service charges – balancing best value and resident needs
• Collecting ground rent – where applicable
• Sinking and reserve funds for future planned maintenance
• Audit and external accounts
• Insurance policies, premiums and claims administration
• Providing sales packs for associated transactions
• Forensic investigation into financial and historic issues
• Company accounts
• VAT and tax returns

Safety and security management

• Fire alarms and fire regulations
• Health & safety – compliance, risk assessments
• Security – CCTV, door entry systems and remote monitoring
• Communal lighting and heating
• Water risk assessment and treatments
• Refuse and recycling collection and bin areas
• Pest control
• Snow and ice clearing, gritting, grit bins
• Heating, lighting and electrical

Company issues

• Annual statutory accounts
• Tax returns
• Shareholder membership
• Change of directors
• AGMs and meetings
• Company restructuring
• Long term management agreement
• Direct land and property transfers