Residential property services

Operating within a highly, successful, multidisciplinary practice, we provide a comprehensive array of services to fulfil all residential property needs. The consultation and flexibility we provide ensures that your requirements are always met.

Communal areas and facilities

• Structural maintenance and redecoration
• Internal corridors, stairs and reception areas
• Lift maintenance
• Car parks – access control, permits and fobs
• Landscaping, grass cutting and estate roads
• Cleaning, window cleaning and deep cleaning of carpets
• Communal TV and utilities
• Commissionaire and reception services

Resident communication

• kwbresidential.com – online portal for general, financial and emergency information, planned works and maintenance – residents can also notify us of any property management issues
• 24/7 emergency helpline
• Resident meetings and AGMs
• Liaise with local community interests/groups, neighbours, police and local authorities
• Regular updates, handouts and letters
• Residents guides, notice boards

Contractors

• Vetting and accreditation scheme
• Professional suppliers that are H&S compliant
• Often small family businesses that care about the building
• Flexible – meet with clients at weekends to discuss service issues, ensuring a fast and appropriate response
• Tailored approach – bespoke to client requirements
• Bespoke tendering for best value

Finances

• Collecting and managing service charges – balancing best value and resident needs
• Collecting ground rent – where applicable
• Sinking and reserve funds for future planned maintenance
• Audit and external accounts
• Insurance policies, premiums and claims administration
• Providing sales packs for associated transactions
• Forensic investigation into financial and historic issues
• Company accounts
• VAT and tax returns

Safety and security management

• Fire alarms and fire regulations
• Health & safety – compliance, risk assessments
• Security – CCTV, door entry systems and remote monitoring
• Communal lighting and heating
• Water risk assessment and treatments
• Refuse and recycling collection and bin areas
• Pest control
• Snow and ice clearing, gritting, grit bins
• Heating, lighting and electrical

Company issues

• Annual statutory accounts
• Tax returns
• Shareholder membership
• Change of directors
• AGMs and meetings
• Company restructuring
• Long term management agreement
• Direct land and property transfers