We deliver a very effective and personal level of customer service to all our clients – we believe this is necessary for such a day-to-day service.
Out of hours emergency contact
If any urgent issues regarding our work should arise out of hours, you can contact us through our normal email method – as these emails are monitored out of hours, or call one of the management team on 07912 234754.
Customer satisfaction monitoring
It’s important to us that we’re doing a good job, meeting the standards we set ourselves for quality. Our management team will review – on a monthly basis – the work that is being done. Although minimally invasive, these strategic checks ensure thorough examination of the cleanliness of the workplace. This is also an opportunity for us to liaise with you – in person – on both the service and the results.
In the event of a client needing to raise an issue with us, the process is quick and easy:
Stage 1: Client emails or calls with the issue.
Stage 2: Reception will notify the management team of the issue.
Stage 3: A manager will act upon this at the earliest convenience.
Stage 4: If an immediate solution is found, the client is contacted straight away by email or telephone.
Stage 5: If a solution has not been found, our management team will touch base with the client to confirm that this is in hand.
Stage 6: If no solution has been found during that day, one of our managers will attend site later that night and resolve the issue in person.