Privacy policy
1. Incorporation of Privacy Policy
1.1 KWB and its associated companies (‘KWB’) are committed to ensuring that your privacy is protected and KWB is compliant with the Data Protection Act 1998 and the General Data Protection Regulations (EU) 2016/679 (GDPR). This privacy policy (‘Privacy Policy’) explains how KWB uses the information KWB collects about you and the procedures that KWB has in place to safeguard your privacy.
1.2 By using KWB’s website https://www.kwboffice.com (‘Website’), KWB is able to use the information it collects about you as a Legitimate Interest as defined in the GDPR. If you do not agree with the terms and conditions set out in this Privacy Policy, please ask us to delete all information held and do not continue to use the Website. Such requests should be made to KWB’s Data Officer, Jon Tedstone at jtedstone@kwboffice.com.
1.3 For the purpose of the Data Protection Act 1998 and GDPR, the data controller is KWB.
2. The information KWB collects and how KWB uses it
2.1 When you visit the Website, register with the Website for updates and/or request brochures offered on the Website you will have provided KWB with information including your name, postal address, e-mail address, telephone number, brochures obtained and such other relevant information which KWB deems necessary to provide you with the brochures and provide maintenance and support services. Where necessary, the information collected is transmitted in a secure manner to third parties listed at the end of this page to assist KWB to provide you with the brochures requested by you and to maintain the support services of KWB.
2.2 Subject to the terms and conditions of this Privacy Policy, KWB protects all personal data from being disclosed to any third parties except when required by law. In addition, KWB may use your information to assist in the prevention of unlawful activities e.g. intellectual property infringement or activities which threaten KWB’s Website or is adverse to your or KWB’s interest.
2.3 KWB may also use aggregate information and statistics, (but, which will not contain your personally identifying information) for the purposes of monitoring your usage of the Website in order to help KWB develop the Website and the services offered by KWB. KWB may provide such aggregate information to third parties.
2.4 KWB may collect information which is based upon your behaviour and navigation on the Website. This information allows KWB to carry out internal research on the users’ interest, demographics and behaviour so that KWB can better understand, and in turn provide better information, products and services to you and other customers or members which may be of a Legitimate Interest to them, as defined by GDPR.
2.5 KWB may also wish to provide you with information about the same services or any similar services or products KWB thinks may be of interest to you.
2.6 If you do not wish KWB to send you any information set out in Clauses 2.3 to 2.5 above, please send an e-mail to space@kwboffice.com.
2.7 Subject to the other provisions of this Privacy Policy and such other provisions specified on the Website, KWB will not provide your information to other companies or organisations without your prior consent.
3. Use of cookies and other information gathering technologies
3.1 KWB uses ‘cookies’ and other technologies to collect information on site to assist KWB in monitoring KWB’s web page flow, promotional effectiveness as well as to promote trust and safety.
3.2 Certain features on the Website are only available if you enable the cookie. KWB also uses a cookie to assist it to provide information which is relevant to your interest.
3.3 You are free to decline KWB’s cookies although that may impair certain features on the Website.
3.4 You can delete any cookies from your computer – refer to your internet browser’s help files.
3.5 KWB may also track certain information through the use of JavaScript code and third-party website analytics providers.
3.6 More detailed information on why we use cookies, the cookies set by this website and third-party cookies is provided below:
Why we use cookies
Cookies are small text files stored on your computer while you are visiting a website. We use cookies to:
- Make our websites work as you would expect
- Offer you the best browsing experience
- Provide us with anonymous aggregated information about how users interact with our website
- Remember any preferences and settings you select when you visit our website again
In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website, or shortly afterwards.
Complete information about the cookies we may set on your browser appears below.
Cookies set by this website
| Cookie name | Purpose | Expiry |
| up_recent_properties_new | This cookie stores recently viewed properties. | 1 month |
| simplefavorites | This cookie stores shortlisted properties. | 1 year |
| propertyFilters and pageRefresh | This cookie is used by the property search page. | When you close your browser |
Google Analytics
We use a third-party service, Google Analytics, to add value and convenience to your experience of our website. Google Analytics sets several cookies on your browser. These cookies are used to collect information about how visitors use the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the website from and the pages they visited.
| Service | Cookie name | Expiry | Purpose |
| Google Analytics | _ga | 2 years | Used to distinguish users. |
| Google Analytics | _ga_0BYVBZ9QE6 | 2 years | Used to persist session state. |
| Google Analytics | _gid | 24 hours | Used to distinguish users. |
We do not control the use of these third-party cookies, and you should check Google’s privacy policy if you have concerns. Further information and how to opt-out can be found on Google’s website.
Hotjar
Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see Hotjar’s website.
Lead Forensics
Lead Forensics uses a small piece of code, much like Google Analytics, which tracks IP addresses visiting a website. Those IP addresses are then matched against data held by Lead Forensics, providing accurate business information about unknown website visitors.
For further detail, please see Lead Forensics.
4. Protecting your information
4.1 The internet is not a secure medium. However, KWB has put in place various security procedures and strict policy rules to safeguard and protect your information from unauthorised and unlawful access and use. These security procedures and policies, which are of the highest standards, are continuously improved.
4.2 Notwithstanding the above, it should be appreciated that no system is entirely foolproof and you should be careful when you reveal any confidential information to any third party.
5. Disclosure of your information
5.1 If KWB and/or part of its business is sold or integrated with another business, your details may be disclosed to KWB’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of KWB.
5.2 KWB reserves the right to disclose your data (and you consent to such disclosure) if KWB is under a duty to disclose or share your personal data in order to comply with any legal obligation as defined by the GDPR, or in order to enforce or apply KWB’s Terms and Conditions and/or this Privacy Policy, and other agreements; or to protect the rights, property, or safety of KWB, KWB’s customers or members. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
6. Updating your details
6.1 If any of the information that you have provided to KWB changes, for example if you change your e-mail address, name or contact details or if you wish to cancel your membership as a registered user, please contact KWB by sending an e-mail to space@kwboffice.com.
7. Other terms
7.1 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this Privacy Policy. However, KWB has taken the steps outlined above to try to improve the security of your information. By using the Website, you consent to these transfers.
7.2 KWB supplies links to other websites. If you click on a link, you are not protected by this Privacy Policy and you are advised to read the privacy policy of the other website as they may differ from this Privacy Policy.
7.3 KWB reserves the right to amend this Privacy Policy from time to time as it deems necessary. In such event, KWB will post such changes on the Website.
7.4 KWB welcomes your views about the Website and its privacy policy. If you would like to contact KWB with any queries or comments, please send an e-mail to space@kwboffice.com.
List of 3rd parties we share your information with to provide you with the service you have requested:
- Carousel Marketing Ltd
- Mailchimp
- Property Pilot
- Edozo
- Radius Data Exchange
- DigitalOcean
- CodeGuard
- Microtrading
- Lead Forensics
