KWB pays tribute to colleague and friend Nicola Fagan

Back to news list October 2025

KWB is deeply saddened to announce the passing of friend and colleague Nicola Fagan, who has died aged 52 after a long illness.

Nicola was Head of KWB Residential, a role she had held since joining the business in 2018. Over her eight years with the firm, Nicola made a transformative contribution, growing the residential management arm of the business to four times its original size and setting new standards in client service.

Prior to joining KWB, Nicola built a respected career in residential property management with Centrick, GBR Phoenix Beard and Scanlans Property Management. At KWB, she brought her vast experience, knowledge and enthusiasm to the role, quickly becoming a driving force behind the success of the residential management team.

Nicola oversaw many of Birmingham’s most high-profile residential developments, including South Central, The Bank and Queens College Chambers. She was acclaimed by clients for her professionalism, attention to detail and for being supportive of their aims.

Nicola pictured with Mark Holbeche, CEO of Regal Property Group, at The Bank – one of many high-profile residential developments in Birmingham that Nicola oversaw

Beyond her expertise, Nicola was admired for her energy, warmth and generosity of spirit – qualities that made her a much-loved colleague and a highly respected figure in the Birmingham property community.

John Bryce, Director at KWB, said: “Everyone at KWB is devastated by Nicola’s passing. She was not only an outstanding professional, but also a wonderful person who gave so much to everyone she worked with.

“Since joining us in 2018, she brought incredible drive, experience and passion to KWB Residential, helping to shape and grow the business into what it is today. Nicola was deeply respected by clients and colleagues alike, and she had a remarkable ability to build strong, lasting relationships.

“Above all, she was a kind, thoughtful and supportive friend to so many of us. She will be greatly missed by the whole KWB family and by the wider Birmingham property community, where she made such an impact. Our thoughts are with Nicola’s family and loved ones at this very sad time.”

Her responsibilities will be taken forward by Jason Osborn and Rohan Khosla, who worked closely alongside her for many years and will continue to uphold the standards and values she instilled within the team.