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Block management case study

Project: South Central Birmingham, Essex Street, Chinatown

A brand-new space with a communal feel

An impressive residential block in the heart of Birmingham, South Central is a new-build, 30-storey tower on Essex Street in the city centre’s bustling Chinatown region.

Developed by Regal Property Group, work began on the building in the summer of 2021 and completed in Q4 2024. Now offering 166 fully furnished, one, two and three-bedroom apartments, as well as a range of communal features, this is an excellent option for luxury living in a contemporary environment.

South Central Birmingham, where KWB Residential provides block management services
South Central Birmingham, where KWB Residential provides block management services

South Central’s residential management requirement

Two years prior to the completion of South Central, Regal Property Group began its search for providers of high-quality residential property management services. They were required to be reliable, affordable and sizeable enough to handle the scope of the building’s needs.

References to the satisfaction of service provided at other RPGL-developed properties, as well as KWB’s considerable experience within Birmingham’s residential and commercial property markets, were seen as defining reasons for choosing our team of management specialists.

“We’ve enjoyed a long-standing relationship with KWB, having previously appointed them as managing agents on our popular residential development at The Bank, back in 2017. Their personal and proactive approach, and dedication to ensuring residents are happy in their homes, makes them the perfect partner for our apartments at South Central.” Roger Holbeche, Executive Director at Regal Property Group

Reception area of new residential block, South Central, based on Essex Street in Birmingham
Reception area of South Central with dedicated on-site concierge

Block management services provided

Having developed the service charge budget for South Central’s broad range of requirements, we were able to plan the implementation of our residential management activities. These included:

  • All building management services, including assisting the developer in resolving snagging issues
  • Landscaping and maintenance of paved areas
  • Compliance, health and safety, fire safety and security services including CCTV
  • Window cleaning and cleaning of communal areas and amenities
  • Repairs and maintenance including lift maintenance and all M&E
  • Management of utilities

With South Central Birmingham boasting many modern amenities such as a fitness centre, terraces and a multi-media room, it’s essential that these attractive, high-quality facilities are kept in ideal condition for current and potential residents.

As well as this, South Central’s concierge and security services are pivotal in providing a more elevated living experience. With safety at the core of everything we do at KWB, we take security seriously and ensure all safeguarding and legal requirements are adhered to.

Experienced and comprehensive

“KWB has exceeded our expectations and working with them has been a pleasure. Their approach is honest, reliable and proactive to our needs, which is why we have appointed them as Managing Agent. Nicola and her team are an asset to our buildings, and I could not recommend them highly enough.” Ross Evans, COO of Regal Property Group

With KWB, you can see the difference our property management services make. From our highly experienced team members to our meticulous attention to detail and industry-leading standards, we go the extra mile for our clients, ensuring guaranteed satisfaction for a service that’s unmatched.

Rohan Khosla, Property Manager at KWB Residential with Jason Osborn, Senior Property Manager, KWB Residential
Rohan Khosla, Property Manager at KWB Residential with Jason Osborn, Senior Property Manager, KWB Residential

Communication with South Central residents

The ability to communicate with residents in a timely and organised manner is essential to ensuring a welcoming and homely atmosphere, and building trusting relationships.

We do this by providing the following to all residents:

Welcome documentation

  • We introduce ourselves with a welcome letter for clarity purposes.
  • We provide a Residents’ Manual, a go-to document to help them settle into their property, offer guidance on a variety of procedures and highlight need-to-know information.

Responsiveness

  • We employ a dedicated on-site concierge to handle residents’ general issues, from construction snags to repairs and casual queries.

Online portal

  • We support the needs of residents 24/7 through a dedicated online portal. This offers residents further property information, contacts regarding utilities and emergencies, as well as updates on any works scheduled to take place at the building.

Contractor management

To deliver services that meet the standards of South Central, we instruct and manage only our trusted contractors. This ensures our high expectations are met and value-for-money is guaranteed.

After initial instruction, we also continue to tender to confirm that best value is being delivered.

Then, whilst work is being undertaken, we conduct regular inspections for communication and evaluation purposes. Meanwhile, our on-site concierge can provide regular updates and offer daily communication to the contractor teams from beginning to end.

Compliance

With health and safety being so important to our ethos and services at KWB, we conduct regular, routine checks of all safety services. This includes frequent testing of alarm and sprinkler systems.

Our continued support at South Central ensures all residents remain safe, reassured and satisfied.