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Service charge management

We deliver a comprehensive and transparent service charge management service, keeping you fully updated on the collection and management of your service charge and ground rent.

Trusted management service

Benefiting from nearly 40 years’ experience in providing proactive residential property management, we currently achieve £21,000,000 annual rent and service charge roll, and 95% of demands collected within 21 days.

To keep our clients fully informed of their cash position at all times, our residential management service also includes regular quarterly reporting on both the ground rent and service charge collection.

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Residential service charge management

Service charges are used to recover the costs associated with repairing and maintaining a residential property and cover the following aspects:

  • Cleaning, maintenance and redecoration of communal areas
  • Maintenance of estate roads and landscaped and car parking areas
  • Building/properties management and buildings insurance

At KWB Residential, we will always keep the service charge to a competitive level through transparent tendering, whilst improving the level of your residential management service at the most competitive rates.

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The Bank apartment blocks in Broad Street, Birmingham city centre where KWB provides a dedicated building management service

“KWB provides an excellent concierge and building management service. Our residents have built good relationships with KWB’s staff, and their on-site team makes our residents feel welcome in their homes. We will continue to work with KWB on further developments.”

Mark Holbeche, Director of Development

“We’ve enjoyed a long-standing relationship with KWB, having previously appointed them as managing agents on our popular residential development at The Bank, back in 2017. Their personal and proactive approach, and dedication to ensuring residents are happy in their homes, makes them the perfect partner for our apartments at South Central.”

Roger Holbeche, Executive Director at Regal Property Group

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