Five people in a meeting discussing information between them, illustrating residential property management

Resident support

Make an enquiry

With our knowledge in residential management, our range of processes and services ensures that residents are kept happy in their homes.

Proactive and responsive

One of the many ways in which we seek to uphold and enhance our clients’ reputation is through our customer care. With our proactive approach to residential management, we help minimise concerns by avoiding, as much as possible, resident issues being raised with you.

  • 24/7 emergency helpline: you can notify us of issues immediately – the sooner we know, the sooner we can act
  • Resident meetings: share your thoughts and discuss issues through resident meetings
  • Proactive liaison service: we engage with the local authorities and police, as well as local community interest groups and neighbours in dealing with existing, developing and potential issues
  • Literature: residents receive regular updates through literature such as handouts, letters and notice boards, as well as residents guides
Three people discussing with each other in front of a laptop, illustrating our proactive approach to block management through regular communication

Resident communication

We know the importance of effective communication in proactive residential management. Branded to your specific scheme, we provide a convenient, secure online portal for clients and residents to view their property information 24/7 from any mobile device.

Residents can view urgent bulletins, pay service charges and see upcoming regular activity, such as planned works, window cleaning, fire testing and more.

Our residential management portal also gives leaseholders and property owners full visibility of their statements of account, planned works in the area and contact details for emergency works that are not within the remit of our instruction – such as plumbers and electricians.

A resident accessing KWB's secure residential property management portal on their laptop

Communal areas and facilities

  • Structural maintenance and redecoration
  • Internal corridors, stairs and reception areas
  • Lift maintenance
  • Car parks – access control, permits and fobs
  • Landscaping, grass cutting and estate roads
  • Cleaning, window cleaning and deep cleaning of carpets
  • Communal TV and utilities
  • Commissionaire and reception services
  • Complying with the amendments to the Building Safety Act 2022, including building safety regulations and Fire Safety Act of 2023
The terrace at The Bank apartment block in Birmingham city centre, illustrating the communal areas and facilities managed by our block management service for investors and residents

Contractors

We work with local and national businesses you can rely on. We have close relationships with these contractors and our contact is often the owner.

  • Professional contractors
  • Chosen for your requirements
  • No financial mark-ups
  • Supplier invoices paid in 14 days
  • Great customer service
  • Mirror our values, culture and work ethic
A contractor working in an electrical fuse box, illustrating how KWB works with local and national contractor businesses to provide a responsive block management service

Finances

  • Client financial reporting
  • Collecting and managing service charge
  • Managing sinking and reserve funds for planned future maintenance
  • Preparation of service charge accounts
  • Detailed financial understanding of assets currently held
  • Insurance policies, premiums and claims administration
Two people discussing a report, associated with a comprehensive and transparent service charge management service

Safety and security management

  • Fire alarms and fire regulations
  • Health & safety – compliance, risk assessments
  • Security – CCTV, door entry systems and remote monitoring
  • Communal lighting and heating
  • Water risk assessment and treatments
  • Refuse and recycling collection and bin areas
  • Pest control
  • Snow and ice clearing, gritting and grit bins
  • Heating, lighting and electrical
  • Complying with the amendments to the Building Safety Act 2022, including building safety regulations and Fire Safety Act of 2023
A contractor repairing a security camera on a building to illustrate the range of safety and security management areas that our service covers

Company issues

  • Annual statutory accounts
  • Shareholder membership
  • Change of directors
  • AGMs and meetings
  • Company restructuring
  • Long-term management agreement
  • Direct land and property transfers
Three people in a meeting discussing information presented on a laptop and printed reports, illustrating residential property management
The Bank residential towers where KWB provides comprehensive block management in Birmingham city centre
Resident within their residential apartment using an iPad or laptop to source residential management information or contact their property management provider

“The Bank is really well kept and the staff here are very friendly. The cleaning service is frequent and thorough so that the corridors and common areas are always well maintained. The security service is particularly important to me – it makes me feel safe at night.”

Amelia, Resident

View case study

“KWB’s team is easily contactable and extremely efficient and proactive when it comes to fact-finding – they consistently offer suitable solutions and advice. KWB is an asset to both our building and its leaseholders.”

Amar Riaz & Darren Harding, Directors of Residents Management Company

Make an enquiry