Service charges

We provide high levels of client and tenant satisfaction with our transparent services, removing stress and ensuring fairness throughout.

Competitive service charges that benefit clients and tenants

At KWB, we offer meticulous and transparent service charge management, backed by thorough research that complements our extensive market knowledge and experience.

Our service charges are budgeted and adjusted appropriately to reflect the market, ensuring best value is always at the heart of what we do. This balanced and flexible approach has proven to aid in securing and retaining tenants, whilst also maximising client profitability.

Strategic budgeting and transparent reporting

With strong communication and high standards of service held at the core of everything KWB does, it’s important that this carries through to our commercial property evaluations and reports.

We observe all areas of a property’s upkeep and repair, keeping client and tenant wishes in mind, to establish a reasonable budget that covers the property’s service charges.

This evaluation combines with transparent and regular reporting to ensure clients are kept up to date with the details and current cash position of their property.

Our financial team can then use this information to proactively seek opportunities and build strategies that optimise the property’s profitability and enhance potential return on investment.

Effectively navigating service charge negotiations

We understand that service charge negotiations can be a complex and contentious process. At KWB, we excel at finding a balance between maintaining high property standards and ensuring cost-efficiency for tenants, always striving for fairness and clarity.

With this fairness and clarity in mind, KWB liaises with tenants and contractors to assess the scope of the works. This includes developing or reviewing service charge proposals or amendments, and negotiating changes that satisfy and benefit all parties.

Waterloo House, Colmore Business District, Birmingham city centre where four companies leased a total of 6,890 sq ft in Q4

“We have worked alongside KWB’s Property Management team for almost twenty years and have always been very satisfied with their personal and comprehensive approach. They constantly show a commitment to a high-quality and flexible service resulting in excellent tenant feedback and retention.”

David Suggitt, Director of Waterloo House (Birmingham) Ltd

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