Team

James Healing

Head of Operations, KWB Corporate Cleaning

James heads up our operations team and has many years’ experience in the cleaning industry. Beginning his career as a cleaning operative, he progressed to the role of Contracts Manager and joined our Corporate Cleaning team as Senior Regional Operations Manager before being promoted to Head of Operations.

James has managed cleaning services provided to a variety of sectors and industries, including offices, schools and large retail units – this gives him a versatile understanding of clients’ cleaning requirements. James has a track record of implementing cleaning systems designed specifically to clients’ needs and conducting regular proactive auditing of the service.

Jackie Haines

Regional Manager, KWB Corporate Cleaning

As a KWB Corporate Cleaning Regional Manager, Jackie is responsible for ensuring the customer satisfaction of offices and schools in Birmingham, London and key southern locations.

Jackie has worked in the cleaning industry for over 30 years, gaining experience in every role, from cleaning itself to contract and regional management. As such, Jackie’s comprehensive top-to-bottom knowledge makes her a reliable pair of hands to resolve any issues you might have.

Niki Baker

Area Manager, KWB Corporate Cleaning

With excellent people management and communication skills, Niki ensures the exceptional delivery of KWB Corporate Cleaning’s services at every location. Whether it be through rigorous auditing of health and safety standards, promotion of cultures that foster cleanliness, or effective management of our cleaning staff, Niki is always looking to enhance the customer experience, providing ever-reliable support and flexibility.

Jon Tedstone FMAAT

Chief Operating Officer, KWB

Having been a key asset to KWB for over 20 years, Jon brings a wealth of experience and knowledge to his role of COO.

Primarily, Jon oversees KWB’s day-to-day operations, implementing business strategies effectively, leading a range of teams across all branches of the company and working to meet overarching goals.

With a strong background in finance, IT and HR, Jon ensures efficiencies, collaboration and a client-centric focus are at the core of all KWB operations.

Joanne Spencer

Office Manager, KWB

Joanne Spencer is KWB’s Office Manager and there’s a good chance she’ll be the first person you speak to when you call our office. Jo is responsible for liaising with clients and staff, and plays a key role in organising and scheduling within KWB’s office and industrial agencies.