Team

Jim Duffy

Managing Director, KWB Corporate Cleaning

With 25 years of experience in facilities management, Jim brings a wealth of knowledge and expertise to KWB Corporate Cleaning. His extensive background gives him a comprehensive understanding of how various working environments function and the impact that strategic decisions can have on these spaces.

Jim’s approach is rooted in active listening. He believes that truly understanding a client’s needs, is essential, before proposing solutions that will enhance their work environment. This client-focused philosophy ensures that the solutions offered are tailored to meet specific requirements and foster more efficient, cleaner spaces.

A firm believer in personal growth, Jim is committed to empowering KWB’s staff. He encourages a “can-do” attitude across the team, fostering an environment where everyone is supported in realising their full potential. Through this leadership, KWB Corporate Cleaning delivers exceptional service while cultivating a culture of excellence and growth.

James Healing

Head of Operations, KWB Corporate Cleaning

James heads up our operations team and has many years’ experience in the cleaning industry. Beginning his career as a cleaning operative, he progressed to the role of Contracts Manager and joined our Corporate Cleaning team as Senior Regional Operations Manager before being promoted to Head of Operations.

James has managed cleaning services provided to a variety of sectors and industries, including offices, schools and large retail units – this gives him a versatile understanding of clients’ cleaning requirements. James has a track record of implementing cleaning systems designed specifically to clients’ needs and conducting regular proactive auditing of the service.

Jackie Haines

Regional Manager, KWB Corporate Cleaning

As a KWB Corporate Cleaning Regional Manager, Jackie is responsible for ensuring the customer satisfaction of offices and schools in Birmingham, London and key southern locations.

Jackie has worked in the cleaning industry for over 30 years, gaining experience in every role, from cleaning itself to contract and regional management. As such, Jackie’s comprehensive top-to-bottom knowledge makes her a reliable pair of hands to resolve any issues you might have.

Emma Bird

Area Manager, KWB Corporate Cleaning

As Area Manager for KWB Corporate Cleaning, Emma oversees a variety of our cleaning contracts, ensuring locations are kept at the high cleaning standard we pride ourselves on.

With over 16 years’ experience in management positions within the cleaning industry, Emma is well placed to lead our cleaning teams. Her responsibilities include site visits, quality control, ensuring customer satisfaction, managing cleaners, and providing our cleaners with the training they need to deliver KWB’s level of service.

Emma’s eye for detail and passion for the very highest levels of cleanliness and hygiene make her a safe pair of hands for making sure your properties are well maintained.

Jon Tedstone FMAAT

Chief Operating Officer, KWB

Having been a key asset to KWB for over 20 years, Jon brings a wealth of experience and knowledge to his role of COO.

Primarily, Jon oversees KWB’s day-to-day operations, implementing business strategies effectively, leading a range of teams across all branches of the company and working to meet overarching goals.

With a strong background in finance, IT and HR, Jon ensures efficiencies, collaboration and a client-centric focus are at the core of all KWB operations.

Joanne Spencer

Office Manager, KWB

Joanne Spencer is KWB’s Office Manager and there’s a good chance she’ll be the first person you speak to when you call our office. Jo is responsible for liaising with clients and staff, and plays a key role in organising and scheduling within KWB’s office and industrial agencies.